Privacy Policy

Last Updated: 05/20/2025

At Kelal Gateway PLC ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Kelal Gateway mobile application ("App"), website, and related services ("Services").

By using the App, you consent to the practices described in this policy. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By accessing or using the App, you confirm that you:

• Are at least 16 years old (or the legal age of majority in your jurisdiction).
• Have read, understood, and agreed to these Terms and our Terms of Service.
• Acknowledge that K'elal Gateway may modify these Terms at any time, with updates effective upon posting.

2. Information We Collect

2.1 Personal Information You Provide

When you register or use the App, we may collect:

• Account Details: Name, email, phone number, date of birth, profile photo.
• Payment Information: Digital wallet details (e.g., TeleBirr, CBE, M-Pesa), transaction history.
• Event Data: Tickets purchased, events attended, interests.

2.2 Automatically Collected Data

We may gather:

• Device Information: IP address, device model, operating system.
• Usage Data: App interactions, search queries, time spent.
• Location Data: Only with your permission (to show nearby events).
• Social Media Links: If you connect your social accounts (e.g., Facebook, Instagram).

2.3 Data from Third Parties

We may receive information from:

• Payment Processors (e.g., banks, mobile money services).
• Event Organizers (e.g., attendance verification).
• Social Media Platforms (if you link accounts).

3. How We Use Your Information

We use your data to:

• Provide Services:
  • Process ticket purchases and K'elal Digital Currency (KDC) transactions.
  • Verify event entry via QR codes.
  • Personalize event recommendations.
• Improve the App:
  • Analyze usage trends to enhance features.
  • Troubleshoot technical issues.
• Communicate with You:
  • Send booking confirmations, event updates, and promotions.
  • Respond to customer support inquiries.
• Legal & Security Purposes:
  • Prevent fraud, scams, or misuse.
  • Comply with Ethiopian laws and regulations.

4. How We Share Your Information

We do not sell your data. However, we may share it with:

• Event Organizers: For check-in, attendance tracking, and event management.
• Payment Providers: To process transactions (e.g., TeleBirr, CBE, M-Pesa).
• Service Providers: Third-party vendors (e.g., cloud hosting, analytics).
• Legal Authorities: If required by law (e.g., court orders, fraud investigations).

5. Data Security

We implement safeguards to protect your data:

• Encryption: Secure transmission of payment details.
• Access Controls: Limited to authorized personnel only.
• Regular Audits: To detect and prevent vulnerabilities.

Note: No system is 100% secure. You are responsible for keeping your login credentials confidential.

6. Your Rights & Choices

You can:

• Access or Update Data: Edit your profile in the App settings.
• Opt-Out of Marketing: Unsubscribe from promotional emails/SMS.
• Disable Location Tracking: Adjust device permissions.
• Delete Your Account: Contact us at admin@kelalgateway.com

Note: Some data (e.g., transaction records) may be retained for legal compliance.

7. Children's Privacy

The App is not intended for users under 16. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App after changes constitutes acceptance.

9. Contact Us

For questions or data requests:

By using Kelal Gateway, you agree to this Privacy Policy.

Kelal Gateway
Addis Ababa, Ethiopia