Welcome to Kelal Gateway! These Terms of Service ("Terms") govern your access to and use of the K'elal Gateway mobile application ("App"), website, and related services ("Services"). By registering for an account or using the App, you ("User" or "Member") agree to comply with these Terms. If you do not agree, please do not use the App.
1. Acceptance of Terms
By accessing or using the App, you confirm that you:
Are at least 16 years old (or the legal age of majority in your jurisdiction).
Have read, understood, and agreed to these Terms and our Privacy Policy.
Acknowledge that K'elal Gateway may modify these Terms at any time, with updates effective upon posting.
2. Account Registration & Security
You must provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Notify us immediately of any unauthorized access or security breaches.
3. Kelal Digital Currency (KDC) & Wallet
3.1 Digital Currency Usage
K'elal Gateway offers a proprietary digital currency (KDC) for use within the App.
KDC can be used to:
Purchase event tickets, merchandise, or services.
Transfer to other members (subject to a 2% transfer fee).
Redeem for rewards or discounts.
3.2 Adding Funds to Your Wallet
You can purchase KDC using the following payment methods:
✅ Mobile Money:
TeleBirr
M-Pesa
eBirr
Amole
✅ Bank Transfers:
CBE Mobile Banking
Dashen Bank
Awash Bank
All transactions are final and non-refundable, except as required by law.
K'elal Gateway reserves the right to suspend or freeze wallets in cases of suspected fraud.
4. Use of the App
Permitted Use
You may use the App to:
Discover, book, and manage event tickets.
Create and promote events (if an Event Organizer).
Buy, sell, or transfer KDC within the App.
Prohibited Conduct
You agree not to:
Use the App for illegal, fraudulent, or harmful activities.
Manipulate KDC transactions or engage in unauthorized resale.
Hack, reverse-engineer, or disrupt the App's functionality.
5. Event Bookings & Payments
Ticket Purchases: All sales are final unless otherwise stated by the Event Organizer.
Refunds & Cancellations: Subject to the Event Organizer's policy; K'elal Gateway is not liable for event changes or cancellations.
Service Fee: A 10% fee applies per ticket sold (charged to Event Organizers).
Payment Methods: KDC, TeleBirr, CBE, eBirr, M-Pesa, and other supported options.
6. QR Code Tickets & Event Entry
Each ticket has a unique, scannable QR code for validation.
Duplicate or fraudulent use will result in denied entry and account suspension.
7. Privacy & Data Use
Your data is collected and processed per our Privacy Policy.
By using the App, you consent to notifications, promotions, and transactional messages (SMS, email, in-app).
8. Intellectual Property
The App's content (logos, designs, software, KDC system) is owned by Kelal Gateway / AddisMap PLC and protected by law.
You may not copy, modify, or redistribute any part of the App without permission.
9. Limitation of Liability
Kelal Gateway is not responsible for:
Event cancellations, changes, or disputes with Organizers.
Technical issues, service interruptions, or third-party actions.
Loss of KDC due to unauthorized transactions (unless caused by our negligence).
10. Termination
We may suspend or terminate your account if you violate these Terms. You may also delete your account at any time.
11. Governing Law & Disputes
These Terms are governed by Ethiopian law. Disputes shall be resolved in Addis Ababa courts.